Privacy Policy for Fuel Support Payment WA

Last updated: July 1, 2026

This Privacy Policy explains how Fuel Support Payment WA (operating at fuelsupportpaymentwa.online) collects, uses, discloses, and protects your personal information when you visit our website or use our services related to the $100 AUD Fuel Relief payment introduced by the Cook Labor Government in the 2026-27 Western Australian State Budget.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and Western Australian driver's licence details (including learner's permit, provisional licence, or extraordinary licence) when you submit a claim or inquiry.
• Technical Data: IP address, browser type, operating system, device information, and browsing behavior on our site (e.g., pages visited, time spent).
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze site traffic, and remember your preferences. You can manage cookie settings in your browser.
• Communication Data: Any information you provide when contacting us via email at [email protected] or through our contact forms.

2. How We Use Your Information

We use your information for the following purposes:

• To process and verify your eligibility for the $100 Fuel Support Payment, including confirming your valid WA driver's licence status.
• To facilitate your claim through the ServiceWA app or alternative methods, including the option to donate your payment to partner charities.
• To communicate with you about your claim status, program updates, and important deadlines (e.g., claiming from July 1, 2026).
• To improve our website and services, including analyzing user behavior to enhance user experience.
• To comply with legal obligations and prevent fraud or misuse of the payment program.

3. Sharing Your Information

We do not sell your personal information. We may share your data only in the following circumstances:

• Government Authorities: With the Western Australian Government and its agencies (e.g., Department of Transport) to verify eligibility and administer the payment program.
• Service Providers: With trusted third parties who assist us in operating the website, processing claims, or providing customer support (e.g., IT services, analytics providers). These parties are bound by confidentiality agreements.
• Legal Compliance: When required by law, court order, or to protect our rights, property, or safety, or that of others.
• Charity Partners: If you choose to donate your payment, we will share necessary information with the selected partner charity (one of fifteen approved organizations) to process the donation.

4. Cookies and Tracking Technologies

Our website uses cookies to improve functionality and analyze usage. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for the website to function (e.g., session management).
• Analytics Cookies: To understand how visitors interact with our site (e.g., Google Analytics).
• Preference Cookies: To remember your settings and choices.

You can control cookies through your browser settings. Disabling certain cookies may affect website performance. By continuing to use our site, you consent to our use of cookies as described.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and access controls. However, no online transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Typically, claim-related data is retained for up to three years after the program ends.

7. Your Rights

Depending on applicable law (including Australian privacy laws), you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal information, subject to legal exceptions.
• Objection: Object to the processing of your data for certain purposes (e.g., marketing).
• Data Portability: Request transfer of your data to another service provider.
• Withdraw Consent: If processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise these rights, please contact us at [email protected]. We will respond within a reasonable timeframe (usually 30 days).

8. Third-Party Links

Our website may contain links to external sites (e.g., ServiceWA app, government portals). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are intended for individuals aged 18 and over who hold a valid WA driver's licence. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete the data promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Your continued use of the website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]

We are committed to addressing your inquiries and resolving any privacy issues promptly.